In its Community and Brand Trust Survey, B.C.’s Concerto Marketing Group shows a difference in the trust Torontonians and Vancouverites have for the institutions around them, from banks to mayors. “Right off the bat we see that people in Toronto, pretty much across the board, are more trusting than people in Vancouver,” said Rob Dawson of Concerto. He said this reflects an independent, populist, Western mindset. “Our model shows that trust isn’t formed just one way, it’s formed through a variety of factors coming together, and if something happens to break that trust or shift it, it does take time to build it back up again.” He said that the theory behind the survey — HuTrust, short for “human trust” — is a model that “not only measures trust but also explains how trust is formed,” by breaking it down into six factors that respondents are asked to judge: relationship, vision, innovation, competence, practical value and stability. If somebody wants to build trust, Mr. Dawson said, “they need to really focus on each of these six drivers, through their messaging, through their actions.” (via Canadians trust Google more than Stephen Harper, survey shows | Canada | News | National Post)
